01 / AGREEMENT
Know what was included.
Keep the signed scope, approved changes and completion records. They identify the work and any terms agreed for your project.
AFTER THE PROJECT
Keep the follow-up as clear as the scope.
Start with the project agreement and the equipment documents. Then tell us what you are seeing.
Warranty terms depend on the written agreement and the products involved. This page helps organize a project follow-up; it does not add a new warranty period or promise coverage before the specific concern has been reviewed.
Contact YKCA
FIND THE RIGHT STARTING POINT
Three records to keep together.
The project scope and the source of the concern help determine the appropriate review.
02 / PRODUCTS
Keep the equipment information.
Save model and serial information, manufacturer instructions and any product warranty documents supplied with the equipment.
03 / OBSERVATIONS
Describe the concern clearly.
Record when the issue started, where it occurs and what you can observe without opening or altering equipment.
YOUR STARTING POINT
What are you following up on?
Choose the situation to prepare the relevant records.
Completed work
Identify the project and the concern.
A clear description helps connect your inquiry to the agreed scope.
- Project address and your contact information.
- Approximate work or completion date.
- The area or item involved and what changed.
- Relevant agreement, change order and available photographs.
Equipment issue
Bring the product details.
A product issue may involve manufacturer information as well as the installation.
- Manufacturer and model, if known.
- Visible error message or observed behavior.
- When it began and whether it is intermittent.
- Product and installation records already available.
Before a new project
Ask for the terms in writing.
Review the proposed terms alongside the scope before work is agreed.
- Which workmanship terms apply to the proposed work.
- Which equipment carries separate manufacturer terms.
- How a concern should be reported.
- Any exclusions or maintenance responsibilities in the agreement.
A CLEAR REVIEW
Coverage follows the actual agreement.
Workmanship and products
A contractor’s project terms and a manufacturer’s product terms are different documents. Review the one that applies to the reported concern.
Changes after completion
Mention later modifications, repairs or equipment changes so the review has the complete context.
Next steps after contact
The concern may need records, photographs, a site review or coordination with a product provider. The applicable scope and next step are established after the inquiry is reviewed.
BEFORE THE NEXT STEP
Warranty and follow-up questions.
How long is YKCA’s workmanship warranty?
Refer to the written agreement for your specific project. This page does not establish one universal warranty duration across all services.
Does a manufacturer warranty cover installation labor?
Check the actual product terms and project agreement. Do not assume a product warranty includes every cost associated with diagnosis, access or replacement.
What should I send with a concern?
Identify the project, affected item, observed behavior and when it began. Include relevant records and photos when available, without dismantling equipment to obtain them.
Does contacting YKCA confirm that the issue is covered?
No. Contact starts the review. Coverage, responsibility and the proposed next step depend on the project records and the specific condition.
PROJECT FOLLOW-UP
Tell us what changed and where.
Have the project address, work date and a short description ready when you contact us.
FROM THE YKCA JOURNAL
Make this page useful for your project.
What should I include in a warranty review request?
Include the project location, relevant agreement or invoice, a dated description, safe photos and equipment details if relevant. Warranty terms and the cause of the concern must be reviewed before coverage can be determined.
